General
Can I still order? Late Ordering?
If you can still access your proofs - YOU CAN ORDER! We only require that you pay for home shipping. Galleries are usually available for 3 months after the session. If you can not access your proofs, please contact us below and we will be able to ...
I'm not happy with my images / order
We are passionate about creating images that delight you. As a premium photography company, we believe you deserve to be absolutely thrilled with your portraits. If for any reason you're not 100% satisfied, please let us know - we’ll do everything we ...
I placed an order. Why am I receiving an email that says I didn't order?
If you received an email from us asking why you did not place an order, it means that no one placed an order using that particular email address (as a log-in). Is it possible your order was placed using a different email address? You can double check ...
What To Wear?
Here are some tips and tricks for what to wear for the best results for your portrait session. Depending on your set, we may recommend different colors and styles. Get in touch with your school or photographer for specifics! Choose solid colors or ...
Do I have to pay for shipping?
Our initial ordering period is 12-14 days. After that, we send all on-time orders in a single batch to our printing lab. If you miss the cutoff, you’ll miss out on free school delivery, but you can place an order with home shipping. Late ordering is ...
Our Free Gift to You – Images to Share on Facebook!
As a way to express our gratitude to our beloved customers, we give you a small shareable image file of every image you purchase. You’ll see a small FB button on your final receipt page just after checkout. These free images are sized perfectly for ...
Can I share these portraits with grandparents?
Yes! Simply forward your loved one the email we sent you. They can place their own order and we’re happy to mail prints to their home.
Can I order and download images on my phone?
You bet! Our new mobile ordering system is easier than ever. Just tap on an image, tell us how you’d like it printed, and add it to your cart. Create your own packages with multiple images to save even more. If you need to find where the photos are ...
How do I place an order?
We want you to build a custom order of the images you love. Follow the steps below and reach out to your local SRP photographer if you have any additional questions. Use your link and access code to see your images Tap on the big X to stop your ...
When will my order be delivered?
Your order receipt email lists the date we expect to deliver orders to your school. Our initial ordering period is 12-14 days. Three to four days after that, we process orders and send them to our printing lab. If you paid for home delivery, you ...
Where are my digital images? (When do I receive them?)
You can download them immediately after purchase. We’ll also send you an email receipt with a link to your images and a copyright release. You’ll be able to print them anywhere you like, as often as you like.
Do you touch up blemishes? (Retouching)
Yes, we do, and basic retouching is included. If you’d like a specific image to have additional retouching, just leave a comment on your order. If you’ve already ordered and want to request additional changes, please use the button below to reach ...
How do I access my images? (When will they be ready?)
At Spoiled Rotten Photography, we work diligently to provide the best quality images possible! It usually takes 3-5 business days to prepare your images for viewing. When galleries are ready, we will send you a link via email (and text, if we have ...